Refund policy

Refund & Return Policy

Last updated: November 12, 2026

Returns

You have 7 days from delivery to request a return. To be eligible, your item must be unused, in the same condition you received it and in its original packaging, with all straps and accessories included. Proof of purchase (your order number) is required.

To start a return, email us at obsmud@outlook.com with your order number. Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs. Original shipping is non-refundable.

Non-Returnable Situations

  • Change of mind or buyer's remorse
  • Items that have been used, worn or washed
  • Items returned without original packaging, straps or accessories
  • Damage caused by misuse or improper care
  • Normal wear and tear
  • Items marked Final Sale

Defective or Damaged Items

If your bag arrives damaged or defective, contact us within 7 days of delivery at obsmud@outlook.com with your order number and a photo or video of the issue. Once confirmed, we will send a replacement or issue a refund, at our discretion. Minor variations in color, print placement, stitching or fabric texture are not considered defects.

Refunds

Refunds are issued after the returned item is received and inspected. Approved refunds go back to your original payment method and may take 5โ€“10 business days to appear on your statement.

Cancellations

Orders can be cancelled within 12 hours of purchase by emailing obsmud@outlook.com. After 12 hours your order is already being processed and cannot be cancelled.

Lost or Stolen Packages

Once the carrier marks a package as delivered, KINZIPS is not responsible for lost or stolen packages. Please file a claim with the carrier.

Chargebacks

Please contact us before opening a chargeback or payment dispute so we can resolve your issue quickly.

Contact

obsmud@outlook.com